Senior Tech Assist Sunshine Coast
Senior Tech Assist
Senior Tech Assist is a specialist technology support service created to help seniors confidently use today’s digital devices and online services. The business focuses on simplifying technology, offering clear explanations, and providing hands-on assistance that fits the pace and comfort level of older adults.
Rather than offering generic IT support, Senior Tech Assist works exclusively with seniors, ensuring every service is relevant, respectful, and easy to understand. The goal is not just to solve technical issues, but to help clients feel comfortable using technology independently.
Origins & Development
Senior Tech Assist began after its founder noticed how often older people were left confused or frustrated by modern technology. While devices and services became more powerful, support became faster, more technical, and less personal.
With a long background in digital systems, training, and problem-solving, the founder recognised that seniors needed a different kind of support — one that focused on patience, repetition when needed, and practical examples tied to everyday life.
What started as simple one-on-one assistance has grown into a broad support service covering devices, online safety, digital organisation, and assistive technology. Senior Tech Assist now serves seniors throughout the Sunshine Coast, providing both in-home visits and remote help.
Founder & Approach
Founder: Ashley Bryan
Senior Tech Assist is led by Ashley Bryan, an experienced digital professional with a strong focus on education and user confidence. Ashley’s approach centres on explaining why things work, not just how to fix them, so clients gain long-term understanding rather than temporary solutions.
The business is built around key principles:
- Technology should reduce stress, not create it
- Learning should happen at the client’s pace
- Clear language is essential
- Independence and confidence matter
Clients often value the calm, respectful style and the ability to ask questions without feeling rushed or judged.
Core Service Categories
Senior Tech Assist offers a broad range of services organised around the real-life needs of older users.
Everyday Device Support
- Mobile phones, tablets, laptops, and desktop computers
- Installing and setting up essential apps
- Email configuration and recovery
- Managing passwords and accounts
- Connecting devices to home Wi-Fi
In-Home Tech Assistance
- Internet and modem troubleshooting
- Printer and accessory setup
- Smart TV and entertainment system support
- General device checks and troubleshooting
Digital Organisation & Clean-Up
- Sorting photos and documents
- Setting up backups and cloud storage
- Email and file organisation
- Removing unnecessary apps or programs
Learning & Guidance
- Step-by-step technology lessons
- Video calling and messaging tools
- Internet use and online services
- Streaming platforms and digital entertainment
Online Safety Support
- Scam and phishing awareness
- Secure online shopping and banking practices
- Privacy settings and account protection
- Safe password strategies
Smart Home & Assistive Devices
- Smart speakers and voice assistants
- Health monitoring and safety devices
- Emergency alert systems
- Technology supporting independent living
Computer Care & Protection
- Improving slow or outdated systems
- Virus and malware removal
- Software updates and maintenance
- Data security and backups
Introductory AI Help
- Understanding AI in simple terms
- Using AI tools for everyday tasks
- Exploring practical, non-technical AI uses
What Sets Senior Tech Assist Apart
- Services tailored exclusively for seniors
- One-on-one support, not call centres
- Clear explanations without technical jargon
- Flexible service delivery (home or remote)
- Focus on confidence, not quick fixes
Senior Tech Assist helps clients gain practical skills they can continue to use, rather than creating dependence on ongoing technical help.
